Refund & Return Policy

1. Overview

You have 30 days from the date your item was delivered to return it for a refund. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

2. How to Start a Return

To initiate a return, please email our support team at [email protected] and include the following information:

• Your order number
• The reason for the return
• Photos of the item(s), especially if they are damaged or defective

We will respond with detailed return instructions within 2 business days.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received a defective item or the wrong item).

Please send your return to the following address, using a trackable shipping service:

4. Refund Process

Once we receive your returned item, our team will inspect it. This inspection typically takes 2-3 business days.

Upon approval, your refund will be processed, and a credit will be issued to your original method of payment within 5-7 business days.

Refund Timelines by Payment Method

• Major Credit/Debit Cards: The timing depends on your card issuer's policies. It may take 5-10 business days for the refund to appear on your statement after we process it.
• PayPal: Refunds are typically reflected in your PayPal account immediately after we process them.

5. Exchanges

We offer exchanges for a different size or colour of the same item, subject to stock availability. Please contact us at [email protected] to check availability.

For a different product, we recommend returning the original item for a refund and placing a new order, as this is often faster.

6. Non-Returnable Items

Certain items are not eligible for return or refund:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalised or custom-made items
• Hygiene-related products (if the seal is broken or packaging is opened)

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 48 hours of delivery.

Please include your order number and clear photos of the issue. We will arrange for a replacement or a full refund at no cost to you, including return shipping if needed.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account or PayPal balance again.
2. Contact your credit card company or bank. It may take some time for the refund to be officially posted.
3. If you still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale are final sale and cannot be returned for a refund.

Need Help?

If you have any questions about our Refund & Return Policy, please don't hesitate to contact our customer support team at [email protected].